Frequently Asked Questions

New Customer

Q: Are Products on t1mberland.com Authentic?

A: t1mberland has been in business since 1973 and take great pride in what we sell. We only sell authentic boots, shoes. No variants and no fakes.

   t1mberland.com purchases directly from name brands and retailers only.

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Q: Does t1mberland.com has retail store?

A: t1mberland.com is an online store with office and warehouse in United States, we do not operate a retail store.

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Q: Where is t1mberland.com?

A: t1mberland.com locates in La Valle,WI with warehouse in D st..

   To reach us, please visit Contact Us Page.

   For product return and exchange, please visit Return Page.

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Q: How does t1mberland.com get such collection of rare and exclusive boots?

A: t1mberland.com gets products directly from the brand and 100% authentic. We are authorized online dealer for most styles carried on the site including Boots, Shoes.

   We are constantly looking for new styles and vendors. Please email uktimberlandonsale@gmail.com with detail.

   For Marketing inquiries, please email Marketing Department.

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Q: Does t1mberland.com have a satisfaction guarantee?

A: Our 100% satisfaction guarantee ensures that every item you purchase at t1mberland.com meets your high standards - or you can return it for a refund if the following conditions are met:

   If you're ever dissatisfied with an item, you may return your purchases, please visit Return Page.

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Q: Why isn't my browser working with your site?

A: Ordering from our site requires the use of an SSL-compliant browser. We recommend using Microsoft Internet Explorer 8.0 or later, Firefox 3.5 or later, Safari 4.0 or later or Google Chrome 2.0 or later.

   If you are using earlier versions than the browsers listed here, we can't guarantee that all of our site features will work correctly. Also, your browser preferences must be set to accept cookies.

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Order Questions

Q: How do I change or cancel my order?

A: Please email uktimberlandonsale@gmail.com with detail immediately if you need to change or cancel your order. Please be advised that some orders are shipped very soon after placement, and it may not always be possible to cancel.

   Click Here to see our Return Policy.

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Q: Can I pay with Money Order or Money Transfer?

A: We accept three types of money order/transfer as follow:
   1. Western Union Money Transfer (12% discount)
   2. MoneyGram Money Transfer (12% discount)

   To place a money order transaction, please checkout through the "Money Order / Wire Payment" selection during checkout. Important Notes:

  •    Please do not send cash!
  •    Please keep the receipt stub for your reference
  •    Please understand that we cannot be responsible for lost mail
  •    Please make money order/transfer payable to: t1mberland.com
  •    If you have any question regarding money order or money transfer, please email uktimberlandonsale@gmail.com with detail

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Shipping and Delivery Questions

Q: How long will it be before I receive my order?

A: For US standard shipping, you should receive your order within 5-7 business days. Please allow additional time for shipments to U.S. Territories, PO Boxes, or Military APO/FPO addresses.

   For International order, please allow 5~10 business days. If order has not arrived within the time period, there might be delay due to destination country's custom clearing process. Feel free to contact us to help you locate your package at any time.

   For more information on Shipping, please visit Shipping Information.

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Q: When will I receive my order?

A: Depends on the shipping options that you have chosen, your delivery day will fall into one of these categories:

   * All expedited orders placed after 12pm PST, please allow 1 additional business day for delivery.

Ordered On
Shipped On
Next Day Air *2 Business Day Shipping *
3 Business Day Shipping *
Standard Shipping

Expected DeliveryExpected DeliveryExpected DeliveryExpected Delivery
MondayWednesdayThursdayFridayFollowing MondayFollowing Monday - Wednesday
TuesdayThursdayFridayFollowing MondayFollowing Tuesday - ThursdayFollowing Tuesday - Thursday
WednesdayFridayFollowing MondayFollowing TuesdayFollowing WednesdayFollowing Wednesday - Friday
ThursdayFridayFollowing MondayFollowing TuesdayFollowing WednesdayFollowing Wednesday - Friday
FridayTuesdayWednesdayThursdayFridayFollowing Friday - Next Tuesday
SaturdayTuesdayWednesdayThursdayFridayFollowing Friday - Next Tuesday
SundayTuesdayWednesdayThursdayFridayFollowing Friday - Next Tuesday

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Q: How can I track my order?

A: Once an order has shipped out, we will send you an email with the tracking number. You can then find your order shipping status on official website.

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How do I contact t1mberland.com?

Just click here to contact us and tell us your concern, and we'll be in touch with you shortly.

timberland outlet - free shipping for all orders